Money moves when you move in.

It sits in our own payment account at Stripe. Your landlord cannot reach it until the conditions you both agreed to are met.

To be plain about the limits: we are not a bank, and we do not offer banking, savings or money-holding services of any kind. We are a booking platform — you pay us for a reservation, and we pay your landlord out after you have moved in.

We do not vouch for them — Stripe verifies them. Before they can receive a single euro they have to pass an identity check with a government ID and register a bank account in their own name.

Someone using a fake name cannot get through it, and that check is the strongest protection this product has.

48 hours after your move-in date. The window opens at midnight Berlin time on the move-in date, and if you have not told us something is wrong by the time it closes, the money is transferred to them.

The payout is paused immediately, and after that nothing moves on its own. A person reads what you sent and works out the right outcome with both of you — payout, refund, or something in between.

We will not pretend this part is instant: it is decided by a human, not a rule.

These are the minimum standards we expect of anything paid for through us. If what you are given falls below them, that is grounds to report a problem inside your 48-hour window:

• Running water, both hot and cold.
• A working toilet and a working kitchen.
• No mould.
• At least 9 m² of room for one person.
• The same property, at the same address, as the advert. Not "a similar room in the same building", and not a different flat the landlord happens to also have.

We cannot inspect anything ourselves, so we do not certify that a property meets these. What they do is give you a clear line to point at when you decide whether something is wrong.

Report a problem, before your 48 hours are up. A different address, or a different flat at the same address, is one of the clearest cases there is — it is exactly what the standards exist to cover, and it is why we ask you to save the advert before you pay.

Send us the advert you saved alongside your report. A listing that has since been deleted is still evidence if you kept a copy.

Because adverts get deleted, and the person most likely to delete one is a landlord who knows the flat does not match it. Once it is gone, it is gone — we cannot recover it and neither can you.

Take screenshots of the listing text, every photograph, the address and the price, and keep them on your own device. It costs you a minute now and it is the difference between "it was not as described" and being able to show exactly what was described.

8% of the amount you are sending, with a minimum of €39. You see the exact figure before you pay anything, and the calculator on this page runs the same formula your card is charged by.

Your own bank may add a foreign transaction fee on an international card, typically 2–4% — that goes to your bank, not to us.

Between €300 and €2,000, in euros only. That covers a deposit, a first month's rent, or both together.

We do not charge in rupees or show a converted price — your card issuer handles the conversion at its own rate.

Up to 80 days. The limit is not arbitrary: funds can only be held for 90 days before they have to be transferred on, and 80 days plus the 48-hour window leaves a margin for delays.

If your move-in is further out than that, wait rather than pay early.

Both of you reconfirm the new date and the countdown moves with it. The one hard limit is that the new date still cannot fall more than 80 days after the day you paid.

If a delay pushes past that, the right answer is a refund and a fresh deal, not a stretched one.

The full reservation amount plus the whole service fee, on sight of the official rejection. The only deduction is the card processing fee, which the card networks keep whether or not a payment is later refunded.

The same: everything held plus the whole service fee, less the card processing fee. If the deal fails because of them, we do not keep our margin.

We hand back our entire service fee, exactly as we would if the landlord had pulled out — we do not keep a penny for a deal that did not happen. What we cannot return is the card processing fee.

How much of the reservation amount comes back is whatever the cancellation terms you and your landlord agreed at the start say, because that part is between the two of you. Those terms are set before you pay, not decided afterwards.

No — and we would rather say so here than in the small print. Card processing fees are not returned to us when a payment is refunded, and we do not absorb them.

On a €900 deal you pay €972.00, and the most that can ever come back is €940.16. That one deduction is the same in every situation: our own fee always comes back in full.

Yes. They get a link by email, create an account, complete Stripe verification and confirm the terms you set.

Nothing is charged to your card until all of that is done — which is also the point, because a landlord who will not do it has told you something useful.

Some will, and it is not automatically a red flag — it is real admin for them. The honest way to put it to them is that they get to see the money exists and is committed before they hand over keys, which is more than a promised transfer gives them.

If they still refuse, that is information for you to weigh.

No. This was built for the opposite case — paying from India, weeks before you fly, for an apartment you have only seen in photographs. You need an email address and a card that works internationally.

An apartment that is real but worse than the photos suggested, as long as it still meets the standards above. A lease with terms you later regret. Anything at all once your landlord has been paid.

And to be exact about a phrase we never use: your landlord is verified by Stripe for payment purposes, not vetted or endorsed by us.

No. Nothing, at any point.

Our fee is charged to the tenant on top of the amount you agreed. If the two of you settle on €900, we take €900 from them plus our fee, and you receive €900 — not €900 minus a commission. Nothing is deducted from your side and there is no listing fee, no monthly charge and no cut of the rent.

If the deal is cancelled you are not charged either. You were never charged in the first place.

Two things.

A bank account in your own name, in a euro country, that can receive euros. It has to be your own — an account in someone else's name will not pass, and that is the point of it.

A one-off identity check, run by Stripe. They will ask for your name, date of birth, address and a photograph of a government ID — a passport, a national ID card or a driving licence. It usually takes a few minutes on your phone, and occasionally a day or two if a document has to be reviewed by a person.

You do it once. Any future deal through us skips it entirely.

Because it is the only reason the tenant is willing to pay before they arrive.

Think about what you are asking of them: send a month's rent, or a deposit, from another continent, for a flat they have only seen in photographs, to a person they have never met. The thing that makes that possible is not our website. It is that the money cannot reach anyone who has not proved they are a real, named person with a real bank account.

That check is what you are offering them, and it is why a tenant who would otherwise have gone quiet will commit to your property instead.

We never see your documents. They go to Stripe, on Stripe's own pages. We are told whether you passed and nothing else — not your ID, not your account number.

Yes. The amount you both agreed is the amount that is transferred to your bank account, in euros, with nothing taken off it by us or by Stripe.

The one thing outside our hands is your own bank. If your account is held in a currency other than euros, your bank will convert it at its own rate — which is a good reason to give us a euro account.

48 hours after the tenant's move-in date.

The window opens at midnight Berlin time on the move-in date. If the tenant has not told us something is wrong by the time it closes, the transfer to you is arranged. From there it is ordinary bank timing.

Nothing is required from you in that time. If the handover went normally, the money simply arrives.

Not at the moment. Euros, to an account in a euro country.

This is a limitation of how we move the money rather than a judgement about anyone. If that rules you out, it is better to know now than after a tenant has paid.

No. Private landlords are the ordinary case here and you can register as an individual.

Letting agencies and companies can use it too — Stripe will ask for the business details instead of personal ones during the same check.

Either of you can ask to move it from the deal page, and the other has to agree before anything changes. We email you both when it is asked for and again when it is settled.

The 48-hour countdown moves with the new date, so your payout moves with it too.

There is one hard limit: the new date cannot be more than 80 days after the day the tenant paid. That is not our rule — money can only be held for so long before it has to be transferred on. If a delay pushes past it, the honest answer is a refund and a fresh deal rather than a stretched one.

The transfer is paused and a person looks at it. That is all it does — it is not a decision against you and it is not an accusation.

We ask both of you what happened and work out the right outcome: payout, refund, or something in between. The cancellation terms the two of you agreed when the deal was created are the main thing we go on, which is exactly why they are worth writing carefully.

The tenant can only do this within their 48-hour window, and they have to say what is wrong. It is not a button that undoes a completed let weeks later.

That depends entirely on the cancellation terms you both agreed at the start, and not on us.

If the tenant simply changes their mind, how much of the reservation amount goes back to them is whatever those terms say — which is the one thing standing between you and an uncompensated late cancellation. Write them as carefully as you would a clause in the lease, because neither side can change them afterwards and neither can we.

What we always return in full is our own service fee. We keep nothing on a deal that did not happen, whoever called it off.

Because the tenants who are most nervous about paying you are the ones you most want to say yes.

A tenant abroad, without a German bank account, being asked for a deposit up front, is being asked to take a risk that a lot of people simply refuse. Offering to be paid this way removes their reason to hesitate without costing you anything or delaying you by more than 48 hours past their move-in.

It also gives you a record: what was agreed, when it was agreed, and what both of you signed up to, sitting in both inboxes.